Terms of Service

Version 1.0 · Last updated 7 July 2026

These terms are an agreement between the club, school or organisation that opens a Torq360 account ("you", "the Club") and Torq360 ("we", "us"). By creating an account, ticking the acceptance box at signup, or using the platform, you agree to these terms. If you are accepting on behalf of a Club, you confirm you are authorised to bind it.

1. The service

Torq360 is software that helps you run your Club: membership records, attendance, grading and progress, scheduling, communications, safeguarding records, a public club page, and optional AI features. We grant you a non-exclusive, non-transferable right to use the platform for your Club for as long as your subscription is active. We may improve, change or withdraw individual features over time; where a change is material we will give reasonable notice.

2. Your account

You are responsible for your login details, for the accounts you create for your staff, and for all activity under those accounts. Keep credentials secure and tell us promptly if you suspect unauthorised access. You must give accurate account information and keep it current. Accounts are for the Club named at signup; you may not resell or share access outside your Club without our written agreement.

3. Your responsibilities for member data

For the personal data you enter about your members, guardians and staff, you are the data controller and we are your processor. You are responsible for having a lawful basis for that data, for obtaining any consents you rely on (including photo and media consent and consents relating to children), and for the accuracy of medical and safeguarding information. You confirm that only a parent, guardian or authorised member of your staff sets or changes a child's consent and medical details, consistent with how the platform is designed to work. Full detail is in the Data Processing Terms available in your Torq360 account.

4. Acceptable use

You agree not to use Torq360 to break the law, to store data you have no right to hold, to attempt to access another club's data, to probe or interfere with the security of the platform, to reverse engineer it except to the extent the law allows, or to upload malicious code. You are responsible for the content your Club posts (for example on its feed or public page) and for making sure it is lawful and does not infringe anyone's rights.

5. Fees, plans and billing

Paid plans are billed in advance through our payment provider (Stripe) on the cycle shown when you subscribe. Plan limits and prices are shown in the app and may change; we will give reasonable notice before a price change affecting your renewal. If you move to a lower plan, feature and member limits for that plan apply. Except where the law requires otherwise, fees already paid are non-refundable. You are responsible for any taxes due on your subscription. If a payment fails, we may suspend paid features until it is resolved.

6. Availability

We work to keep Torq360 available and reliable, but we do not guarantee uninterrupted or error-free service. We may carry out maintenance, and parts of the service depend on third parties (hosting, database, email, payment and AI providers). The service is provided on an "as is" and "as available" basis.

7. Your data and export

Your Club's data belongs to you. You can export member data from within the platform at any time, and members and guardians can download a copy of their own data from the portal. On termination we will, at your choice, make your data available for export for a reasonable period and then delete it, except where the law requires us to retain it. We keep operational backups; these are not a substitute for your own records.

8. Intellectual property

We own the Torq360 platform, its software, design and branding, and any built-in syllabus, templates and content we provide. You own the data and content your Club puts into the platform. You grant us the limited right to host and process that content only as needed to provide the service and as set out in the Data Processing Terms. Feedback you send us may be used to improve the product without obligation to you.

9. AI features

Some features use AI to draft content, such as summaries, briefings or suggested messages. These are optional and off unless you enable them. AI output can be wrong or incomplete; it is a draft for a person to review, and nothing is sent to your members automatically on your behalf. You are responsible for what you choose to send. Do not rely on AI output for medical, legal or safeguarding decisions.

10. Warranties

To the fullest extent allowed by law, we exclude all implied warranties and conditions, including fitness for a particular purpose and that the service will meet every requirement of your Club. You are responsible for meeting your own regulatory, safeguarding, licensing and insurance obligations; Torq360 is a tool that supports those obligations, not a substitute for them.

11. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss or corruption of data beyond restoring from our routine backups. Subject to the same, our total liability to you arising out of or in connection with these terms in any twelve-month period is limited to the fees you paid us for the service in that period [REVIEW: confirm the cap figure/formula with your adviser].

12. Indemnity

You will cover us against claims, losses and costs arising from your unlawful use of the platform, from content your Club uploads or publishes, or from your failure to obtain the consents or lawful basis you were responsible for.

13. Term and termination

These terms apply while you have an account. You may cancel at any time from within the app; cancellation takes effect at the end of your current billing period. We may suspend or end your access if you seriously or repeatedly breach these terms, if required by law, or on reasonable notice if we stop offering the service. On termination your right to use the platform ends and clause 7 governs your data.

14. Changes to these terms

We may update these terms. If a change is material we will give reasonable notice, for example in the app or by email, and the version and date at the top will change. Continuing to use Torq360 after a change takes effect means you accept the updated terms. The version you accepted at signup is recorded on your account.

15. General

If any part of these terms is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation or sale of the business. These terms are the whole agreement between us on their subject matter.

16. Governing law

These terms and any dispute arising from them are governed by [REVIEW: insert governing law and the courts that have jurisdiction, based on your operating entity and where your clubs are], without affecting any mandatory consumer or data-protection rights you have under your local law.

17. Contact

Questions about these terms: [email protected]. Privacy questions: [email protected].